Frequently Asked Questions | Slices powered by YACOB

FAQ

Where do I Sign up?

You can visit app.slices.ae and click “Sign up”.
If you see a notification of “Welcome on board”, it means you successfully created an account. You will receive an email for your login credentials.

How do I pay?

Cash

You Can pay cash at the Slices cashier in the school.

Credit Card

Log in online and click Pay, highlight top-up and choose or enter the amount you desire.
Make sure to use Google Chrome or Safari to avoid errors. Internet Explorer is not compatible with the payment system.
For first time payment, please click “Allow" if a pop up notification appear to be routed to the credit card authorization page.

When/How do I get the card?

For Non GEMS Schools Cards will be delivered 2-3 days upon you signing up. You can pick it up at the slices canteen, just ask assistance from our staff.
For GEMS Schools Students are required to use their STS School ID card for Slices Canteen / Cafe Services to make payments .

What happens if my child lost the card?

For Non GEMS Schools: For lost cards we need to settle an amount of AED 20 in the cashier, so we can change the status to "Reported missing" thus deactivating the card. After this, we will print the card and deliver it to the school in 2-3 days.
For GEMS Schools: students have to report to STS / School (as per School or STS policy).

How do I check what my child has purchased?

You can check the transaction history once you are logged in at app.slices.ae. Click your name of the upper right side of the screen and choose “My Account”.

How to add another child?

It will only allow you to add one child in the initial creation of the account. Once you created one, you can click “ADD A STUDENT” to add another.

Can my child have a Vegetarian meal?

Yes, we do offer vegetarian meals and students can choose from a vegetarian or non-vegetarian meal in the canteen.

How can I request for Invoices of payments I made?

You can send an email at feedback@slices.ae and we will coordinate this with our accounts team, so we can provide you the invoice.

How do I check the balance of my child?

Once you logged in, you will see the balance of your child. You will also receive an automated email if the balance is below AED 20.

I am a faculty and how do I setup an account?

Same process when applying for all account just done forget to thick the box indicating you are a faculty member.

Points to remember:

Always try to use Google Chrome or Safari. Refrain from using Internet Explorer since it is not compatible with the system.
Try to use laptop or computer if phone is not working and vice versa.
Try to clear cache and cookies/browsing history on the browser if having an error.

Visit Support for other questions or suggestions.